Like many other establishments who take people’s money, my store likes to reward our customers by giving them “randomly selected” survey coupons for $5 off their next purchase if they call in and complete it.
Today, this cute little lady was purchasing a few things from me and sure enough, one of these survey coupons printed out on her receipt. I informed her that it was her lucky day and that she had a special offer on her receipt.
Her reply, “OOO! What did I win!” I stood there and looked at her for a few seconds and had to break the bad news that she didn’t win anything. My heart broke a little because she was so excited thinking she had won something.
The good news, she said she would call in the survey and give our store high scores because we were so fabulous. Days like these make me love my job a tad bit more than I did before.